Trusted by Your Neighbors in San Ramon
We're proud of our hard-earned reputation for quality, reliability, and exceptional customer service. But don't just take our word for it—see what our satisfied customers have to say.
4.9 out of 5 stars
Based on 345 verified customer reviews
"A late-evening outage with our Sub-Zero fridge threatened to ruin a family event. They answered the phone immediately, arrived within two hours, explained the issue in plain language, and had it cooling perfectly that night. Absolute lifesavers!"
Jamie P.
Windemere, San Ramon
"I was worried about hidden costs, but their pricing was transparent and the diagnostics were honest. The technician fixed our ice-maker on the first visit, saving us a lot of hassle and spoiled frozen goods. Highly recommend their professional service."
Priya S.
Crow Canyon, San Ramon
"The technician was professional, quiet, and incredibly courteous. He put down protective coverings and cleaned up after himself meticulously. He also took the time to explain daily care tips to extend our appliance's life. Truly top-notch."
Luca M.
Dougherty Valley, San Ramon
"Our Sub-Zero wine cooler was making a terrible grinding noise. They came out the same day, had the correct fan motor in their van, and fixed it in under an hour. Impeccable service and my wine collection is safe again."
Sarah B.
Danville
"They were able to fix a complex compressor issue that another company couldn't even diagnose properly. It took some time to get the part, but they communicated clearly throughout the process, and the result was perfect. Worth every penny."
Tom H.
Gale Ranch, San Ramon
"Our integrated freezer drawers were completely frosted over. Their technician quickly diagnosed a failed defrost thermostat. The repair was quick, and he even organized the food back into the drawers for us. A very thoughtful touch!"
Maria G.
Alamo
Our Commitment to 5-Star Service
Positive reviews are not an accident; they are the result of a deliberate commitment to excellence. From the moment you call us to the completion of your repair, we aim to provide an experience that is seamless, respectful, and effective. Our philosophy is simple: treat every customer's home as if it were our own, communicate clearly and honestly, and stand behind our work with a solid guarantee. This customer-first approach is the foundation of our business and the reason so many San Ramon residents trust and recommend us.
A Story From The Field
"We recently had a call from a family in Danville preparing for a large holiday gathering. Their PRO 48 refrigerator had suddenly stopped cooling just two days before the event. Our technician, David, was on-site within 90 minutes. He diagnosed a failed capacitor on the compressor—a small part causing a huge problem. With the part stocked in his van, he completed the repair in under an hour. The family was incredibly relieved, and their holiday celebration went off without a hitch. It's moments like these that truly define our mission."
Experience Our Award-Winning Service for Yourself
If you're facing an issue with your Sub-Zero appliance, let us show you why we're San Ramon's top-rated repair service.